Pygentech

Privacy Policy

Last Updated: January 13, 2026

At Pygentech (Pty) Ltd ("we", "us", "our"), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our services, including SentRadar, Mhemba, LuminaCore, MerchMate, and SMRT Campus.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, company name when you voluntarily submit it through contact forms or service registration
  • Usage Data: Information about how you use our website and services, including IP address, browser type, and access times
  • Media Monitoring Data (SentRadar): Publicly available media content, social media posts, news articles, and broadcast transcripts as part of our monitoring services
  • Analytics Data: Aggregated and anonymized usage statistics to improve our services

2. How We Use Your Data

We use your data to:

  • Provide and maintain our services
  • Process your requests and respond to inquiries
  • Send service updates and important notifications
  • Improve our products through analytics and feedback
  • Comply with legal obligations and enforce our terms
  • Detect and prevent fraud or security issues

3. Data Processing for SentRadar

SentRadar processes publicly available media content from various sources including news outlets, social media platforms, and broadcast media. This data is analyzed using AI to provide sentiment analysis, crisis detection, and strategic insights. We do not sell or share client-specific monitoring data with third parties except as required by law.

4. Data Security

We implement enterprise-grade security measures including encryption, access controls, and regular security audits to protect your data. However, no method of transmission over the Internet or method of electronic storage is 100% secure. We continuously monitor and update our security practices to ensure the highest level of protection.

5. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Media monitoring data is retained according to client agreements, typically ranging from 12 to 36 months.

6. Your Rights

You have the right to:

  • Access your personal data we hold
  • Request correction of inaccurate data
  • Request deletion of your data (subject to legal obligations)
  • Opt-out of marketing communications
  • Lodge a complaint with a data protection authority

7. Third-Party Services

Our services may integrate with third-party platforms and APIs. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

8. International Data Transfers

Your data may be processed in Zimbabwe or other jurisdictions where our service providers operate. We ensure appropriate safeguards are in place for international data transfers.

9. Contact Us

For privacy-related inquiries or to exercise your rights, please contact us at:

  • Email: privacy@pygentech.co.zw
  • Phone: +263 78 307 6731
  • Address: Office No 1, SSC Building, NSSA Corner, Sam Mujoma & Julius Nyerere Way, Harare, Zimbabwe

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date.